Account deletion

Last updated: 08/08/2026

You can delete your Olamkal patient account yourself, free of charge and at any time. This page explains how, what is erased and what is kept.

How to delete your account

From the Olamkal mobile app: “Account” tab → “Danger zone” section → “Delete my account”.
From the website: sign in, open “My account” and click “Delete my account”.

If you can no longer sign in, send your request to contact@olamkal.com from the email address linked to the account — it will be processed within 30 days at most.

Before deleting

If you have upcoming appointments, they must be cancelled first (the app tells you and takes you there). Each cancellation follows the normal process: your practitioner is notified.

What is permanently erased

Your medical vault: all documents (prescriptions, test results…) and their files, hosted in Europe, along with related shares and access logs.
Your vault-related consents.
The personal data of your profile: name, email, phone number, date of birth, photo, health fund.
Your devices' notification tokens (push notifications).
Your sign-in account (you will no longer be able to log in).

What is kept, and why

Your past appointments and any consultation notes remain in your practitioner's records, under your name — just like a paper file. Healthcare professionals have a legal record-keeping obligation (Israeli law). This information is visible only to the practitioner concerned and is not used for any other purpose.

Timing

Deletion performed from the app or the website takes effect immediately. An email request is processed within 30 days at most.

Contact

For any question about your data: contact@olamkal.com.