Frequently asked questions
Everything you need to book with confidence, or to join Olamkal as a practitioner.
For patients
How do I book an appointment?
Search by specialty, language or city, choose a practitioner, pick an available slot and confirm. You get an immediate email confirmation with all the appointment details.
Can I cancel my appointment?
Yes, for free and online from your patient area, within the notice period set by the practitioner. Something came up? No call needed.
Is it reimbursed by my koupa?
On Olamkal, appointments are private: you pay the practitioner directly. Your koupa appears only as a trust signal and never limits your choice. Depending on your coverage, partial reimbursement may be possible from your fund.
How do I find a practitioner who speaks my language?
This is the heart of Olamkal: filter by spoken language (Français, עברית, Русский, English), or use the language buttons right on the home page. Every profile clearly lists the practitioner's languages.
What is a video consultation?
Some practitioners offer remote video consultations. When booking, choose “video” where available: you receive the connection link by email, ahead of your appointment.
For professionals
How do I sign up as a practitioner?
Create your professional account for free in a few minutes: specialty, spoken languages, locations, services and availability. Your profile is verified before it goes live.
How much does it cost?
Sign-up, your profile and the online calendar are free. The See Pros premium-visibility option is paid (49 ₪/month) — you're never required to subscribe.
How does See Pros work?
See Pros places your profile at the top of search results, in your specialty and city, ahead of other practitioners. Spots are limited per area to protect the value of that visibility.
How do I manage my calendar?
From your pro area: set your availability per location and service, block slots, reschedule or cancel appointments. Automatic confirmations and reminders sharply reduce no-shows.